Tuesday, November 20, 2012

Updates (or lack thereof)

I am a horrible blogger, a horrible stitcher, and a horrible friend (or at least it seems that way lately!). I have been holed up in my house just vegging. Post-Disney Depression still lives large in me.

But I do have a major rant. Since starting my new position, I've been super busy with cleaning up everything and getting everything back on track (my predecessors didn't have the time and very important things got left on the side of the road, some for several years). Plus, the added "bonus" (torture is more like it) of covering my old job when the transcriptionist is off (my punishment this week and part of next) on top of my real duties.

One of my big new projects has been setting up the billing office with new computers (10 in all). The process started out very smoothly, until I hit the first major snag, one computer was infected with a virus that copied over to the new computer. Easily enough fixed, but I started being more careful and started scanning the old ones first (which I probably should have been doing in the first place).

Everyone else turned out pretty much ok (well fixable), but one old computer was so infected, I have no clue how it was still running! I have NEVER seen a computer so infected and I've been working on computers for family and friends for a very long time (even more infected than the person who regularly surfs porn, and theirs is usually pretty bad). 17 virus, 56 trojans and more pups and tracking cookies than I care to mention (although they are usually side effects of browsing anyway, but they should be cleaned upon occasion...well over 15,000 is just too friggin much!).

How do you manage to get into such nasty stuff at work? I have regularly throughout the years removed toolbar after toolbar and "coupon-this" and "coupon-that" from this particular terminal, but they always get put back on, no matter how much this person gets told to stop it. I have no power in that arena, it's up to the billing manager.

Why don't people who spend their entire workday working on computers know more about them than they do? They can do enough to get through their job, but other than that, they are computer illiterate. It should be a requirement that anyone who works on a computer at least has the basic knowledge to know what is safe and what is not and what to download and what to not and when to open and email and when to not and even how to clean up their own machine. You don't drive a car without a license, why not have to take a "computer test" to make sure you're computer literate enough to operate one?

Granted, even the most diligent of people sometimes get viruses (I haven't ever, but it is a possibility and I'm always prepared for it). I personally have had my email hacked a couple times throughout the years, but again, that happens to the best of us. I don't limit my internet browsing at work...I don't do anything at work that I don't do at home and I'm always safe, so again I ask, what in Hades could this person have been doing to get so infected? Are they secretly coming up on the weekends to surf porn?

We have new virus software that has a control panel, and my answer was to jack up the security settings so high, they can't do any damage. But after the first day and receiving dozens of calls because they can't get here or do this, I dropped it back down until I can put in a list of safe sites, but until that moment comes, how much damage will be done? At the same time, these are adults...they shouldn't have to have their computers "child-proofed"!! And the person in question is managerial level as it is (which means they should know better than anybody).

I've actually stepped away from that particular computer for the past couple of days...I just can't bring myself to face it. Those computers are old (running XP) and slower than Christmas (one person's takes a full 17 minutes to go from boot to a fully loaded user). It took over 6 hours just to run one scan and one scan is never enough to remove all the viruses. I will probably just end up copying their files over one at a time instead of transferring them all to prevent further infection (yet another reason I can't face it).

The person in question isn't too worried that they are so infected...I saw this person Christmas shopping online just yesterday (yeah, on a computer loaded with viruses, let's put in our credit card numbers, shall we? Stupid much?).

OK, I'm gonna soapbox dismount now...but this issue is not over, not by a long shot! If I have it my way, no one (well, no one but me...it is a Woot-off this week after all) will be doing anything on their computers but working!! Nor will their be no phone charging, iPod playing, USB drive usage...basically, my inner Grinch is about to be all up in this place!!


Kate N said...

Boooooooooooo! I dont like that plan missy! What about the people who are innocent in all this? :( I would probably rip off your arm and beat you over the head with it if you tried to stop me charging my iPhone or listening to music! lol
Just send out an email saying that you have put a tracking programme on all the computers and all websites you visit will be monitored and if it is found that you are using dodgy sites (use better words of course) then disciplinary action will be taken.
You dont have to do anything because if they are computer illiterate they will believe you.
Don't be a grinch - I'd have to disown you for the whole of December! hahaha

Keebles said...

There are no innocents in this den of iniquity!!! This is the pit of hellfire!!

My inner Grinch only comes out around Christmas...so prepare yourself!

ChrisG said...

I had never gotten a virus (after 20 years) until last year and I got by being tricked and lied to by someone pretending to be my malware protection...how ironic is that? and then, a few months later I was hacked downloading music to my kids watchmacallit for the first time ever! There is no managing the risk, other than avoiding the risk entirely, which is impossible. Nice stitching, by the way!